Homework
The data in the table are from a study conducted by an insurance company to determine the effect of changing the process by which insurance claims are approved. The goal was to improve policyholder satisfaction by expediting the process and eliminating some extraneous approval steps in the process. The response measured was the average time required to approve and mail all claims initiated in a week. The new procedure was tested for 12 weeks, and the results were compared to the process performance for the 12 weeks prior to instituting the change.

Use the data in the table and submit the answers to the following questions in a Word document:

1. What was the average effect of the process change? Did the process average increase or decrease, and by how much?
2. Analyze the data using the regression model y= b0 + b1 x, where y = time to approve and mail a claim (weekly average), x = 0 for the old process, and x = 1 for the new process.
3. How does this model measure the effect of the process change?
4. How much did the process performance change on the average? (Hint: Compare the values of b1 and the average of new process performance minus the average of the performance of the old process.)

Psychology 171 Assignment 6
Bringing it Home
Objective: Over the course of Psyc 171, you’ve learned about the
influences of social development and how important things like
attachment to caregivers, nurturing, attentive parenting and
social competence are for the development of solid friendships
across childhood. As noted, these social skills and attachments
can help prevent mood and anxiety disorders, addictions and
poor performance in academic pursuits. Becoming aware of the influences of family on your own social
development and the way you view relationships and conflict can help you deal with any lingering
“baggage” and learn new skills to make your relationships with adults, and children, better. Many
people, in times of conflict with children, will note how they heard their own parent’s voices come
through and this is often met with surprise. 😊The purpose of this assignment is to explore some of
those family dynamics and how they might be influencing you as adults.
A. Introduction: Use this section to introduce your immediate family: parents, grandparents, siblings, aunts and
uncles…anyone of importance.
B. Make-up of Roles: Use this section to talk about the roles in your family – division of labour, household chores,
parents as rulers vs. collaborators, children as lesser or equal citizens, evidence of gender stereotype in the
division of the roles (for example, mom does most of housework/childcare, dad does yard work, car repair, etc.)
Has any of this spilled onto the way that you do things?
C. Family Rituals and Customs: Use this section to talk about common customs in your family – maybe around the
holidays, birthday celebrations, holidays, dinner rituals, etc. (For example, in our family, gifts are always found by
following elaborate scavenger hunts, and at Christmas we read the children’s book “ The Night Tree” and decorate
an outdoor tree with carrots, apples, cranberries, suet, etc. for the wild animals.) Do you continue any of these
rituals now that you’re an adult?
D. Parenting Styles: Use this section to talk about your parent’s parenting style – Permissive? Authoritarian?
Authoritative? Uninvolved? Give examples to back up your claim…what effect did this parenting style have on
your development through childhood and adolescence? Now? (could consider things like how you established
your own personal identity, how comfortable you are making decisions, acceptance of authority, etc.)
E. Rules: What were some of the spoken and unspoken rules in your house (e.g. of spoken might be “Your curfew
is midnight” vs. unspoken…toilet paper installed so that it rolls over the top). Do you find yourself following these
rules now as an adult? What do you think might influence this?
F. Conflict: How did your family resolve conflict? What impact does that have on your relationships today?
G. Love Story: How did the people, movies and peers around you affect your “love story” (script around what a
relationship “should” look like?) Does it affect your relationships now? How?
Feel free to divide this into the sections listed above. Full, formal sentences. 3 pages or so. Let me
know if you have any questions, okay? 😊

ITS IMPORTANT TO MEET COMPETENCES .

REQUIRED RESOURCES TO DO THIS JOB ATTACHED AT THE END !!!

Create 1–2 page outlines of your response plan for three intervention scenarios.

Nurse leaders need to quickly identify a strategy for evaluating a nursing leadership problem and the dynamics related to the problem, in order to orchestrate intervention efforts and put together a plan of action that leads to stakeholder cooperation.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 1: Integrate key nursing leadership, management, and communication concepts into collaborative practice situations.       
  • (IMPORTAT) -Explain concepts of change theory and how it can be used as a tool to manage situations.
  • (IMPORTANT) -Describe an effective leadership style to address a problem.
• Competency 2: Explain the accountability of the nurse leader for decisions that affect health care delivery and patient outcomes.       
  • (IMPORTANT) -Describe how outcomes or success of the style selected for each situation could be measured.
• Competency 4: Apply professional standards of moral, ethical, and legal conduct in professional practice.       
  • (IMPORTANT) -Explain how professional and legal standards guide the effective nurse leader when making decisions.
• Competency 5: Communicate in manner that is consistent with the expectations of a nursing professional.       
  • (IMPORTANT) -Write content clearly and logically, with correct use of grammar, punctuation, mechanics, and current APA style.

Preparation

Use the Capella library and the Internet to research change theory, leadership, and communication strategies. Use the Suggested Resources to research leadership and communication concepts and change theory.

• The challenge in this assessment is to create a response plan for several intervention scenarios.      
  • There are three deliverables required for this assessment.

Rationale for this assessment:

Nurse leaders solve problems or resolve conflict on a daily basis. Understanding how change theory can be applied to a situation and examining various types of interventions in advance can relieve pressure on the nurse leader and improve the workplace environment and outcomes. Rehearsing potential interventions provides a mental toolkit on which to rely during stressful times.

Your management training workshop continues:

The second day of HR’s Nursing Leadership Workshop is designed to help you identify and practice effective responses and interventions to common problems and situations. Participants are presented with three scenarios and must create a response plan for each scenario, in the form of a 1–2 page outline.

Deliverables: Submit three Response Plans to complete this assessment.

• Choose 3 of the 5 Intervention Scenarios linked in the Required Resources for this assessment.
• For each scenario you choose, develop a separate Response Plan in the form of a 1–2 page outline. 
  • Label each outline using the example below:        
    • Example: Response Plan for School Nurse.

Instructions

Analyze each Intervention Scenario and describe the leadership, communication, and management strategies you believe would be most effective for each situation.

Use the following subheadings to organize your Response Plan outline for each situation.

• Change Theory: Explain concepts of change theory and how it can be used as a tool to manage situations.      
  • Identify elements of change theory that fit best with the scenario.
  • How can you use change theory to deal with conflict?
• Strategies and Rationale: Describe an effective leadership style you would employ to address a problem.      
  • Explain the rationale for choosing a leadership strategy to solve a problem.
  • Identify interventions to address the problem.
• Expected Outcome: Describe how outcomes or success of the style selected for each situation could be measured.      
  • Describe how you could determine improved outcomes or measure success of the leadership style selected for each situation.        
    • What might go wrong and how would you deal with that?
• Professional Standards: Explain how professional and legal standards guide the effective nurse leader when making decisions.

Additional Requirements

• Written communication: Written communication should be free of errors that detract from the overall message.
• APA formatting: Resources and in-text citations should be formatted according to current APA style and formatting.
• Length: Each outline should be 1–2 pages double-spaced.
• Font and font size: Times New Roman, 12 point.
• Number of resources: Use a minimum of three peer-reviewed resources.