• Identify your selected unit (or department) in the first line of your posting.
  • Identify the key inputs and outputs of this unit.
  • Briefly discuss factors that should be considered when establishing the primary productivity measure for your selected unit.
  • Propose one productivity measure for this unit and provide a rationale.
  • What are possible consequences—positive or negative—of the selection of this productivity measure?


  • Course Text:
  • Langabeer II, J. R., & Helton, J. (2016). Health care operations management: A systems perspective (2nded.). Burlington, MA: Jones and Bartlett.
  • Chapter 6, “Productivity and Performance Management”This chapter explains fundamental concepts of productivity management, and describes the usefulness of performance scorecards in conveying data that can help managers monitor productivity.

"Our Prices Start at $11.99. As Our First Client, Use Coupon Code GET15 to claim 15% Discount This Month!!":

Get started