Explain how supportive and defensive climates can improve relations in the workplace.

Assignment 1:  Write a 700- to 1,050 word essay in which you do the following:

• Explain the importance of active listening in the workplace.
• Explain how supportive and defensive climates can improve relations in the workplace.
• Provide examples of the above.

Format your essay consistent with APA guidelines.   Assignment 2:  Imagine you are a supervisor in a health care office and you want to address this topic with your employees.   Write a 350- to 700-word memo to your employees in which you do the following:

• Describe the principles of verbal and nonverbal communication.
• Provide examples of how verbal and nonverbal communication can improve relationships in the workplace.

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