Assignment 2: Organizational Structure and Culture Change

You are employed in a large consulting firm. A new client has engaged your firm. It is a well-established, nationwide company that for years dominated the market share in its niche industry. The company has a traditional, hierarchical, and function-based organizational structure with many levels of management and uses centralized decision making. The organization prefers to use a small number of account managers based in the headquarters as the point of contact for all customer inquiries and problem resolution. The culture is conservative, stable, and risk averse. Teamwork is considered wasteful.
The company is noticing a disturbing trend of customers switching to its competitors. These competitors are small, agile firms that emphasize rapid adoption of new technologies and fast, empowered, team-based customer service. These companies are local to their customers, while your client has a central headquarter office with four regional offices that only provide limited services.
Based on its own internal study, the client company wishes to undertake organizational structure change and organizational culture change. They seek advice on what specific changes are needed.
You have been assigned to the team working on this project with one of your firm’s senior consultants. The team has asked you to draft a presentation for internal review. Ultimately, the presentation will be delivered to the client by the project manager.
Your task is to create a presentation, with speaker notes, including the following:

  • Analyze and describe the reasons why the current organizational structure makes your client vulnerable to its new competitors.
  • Propose a new organizational structure. Explain how the new structure will address the problem of client retention.
  • Evaluate and inform the client of the changes needed in its organizational culture to support the new organizational structure.
  • Explain how teamwork might be used to support the new organizational structure and culture. Be sure to indicate which “types” of teams will be used.

Recommendations must be supported by applicable scholarly sources.
Your final product should be a 6- to 8-slide Microsoft PowerPoint presentation (excluding the title slide and reference slide), using a minimum of 4 sources from professional literature. Professional literature may include the Argosy University online library resources, relevant textbooks, peer-reviewed journal articles, and websites created by professional organizations, agencies, or institutions (.edu, .org, and .gov). Be sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.
All written assignments and responses should follow APA rules for attributing sources.
If required, click here to access some short courses on using Microsoft PowerPoint

The project is modeled on the Shewhart Cycle (plan, do, check, act) you will modify the shewhart cycle to make it applicable to your selected healthcare service or program.  Seek additional resources that will help you understand the process being studied as well as planning and quality improvement in general.  Visit the goleansixsigma.com Click resources and then select Lean six sigma tools review the steps in sequence they provide direction to a quality process improvement plan.  while you do not need to use the steps in sequence, they provide direction, as given below. Define, measure, analyze, describe the environment,the organization, and the department or program within the organization that is the basis for your project.  Describe the selected healthcare setting, specifically its service, staff equipment and patients.  identify and describe the scope and nature of the problem.  assess the environemnt using strengths weaknesses opportunities and threats (SWOT) analysis.  interview some stakeholders such as managers, staff or customers.  use the interview information to conduct the SWOT analysis.  you may also summarize or quote any important or interesting information gathered during the interview.  Select one of the weaknessess determined by the SWOT analysis to create a plan for improvement.  Present the description of the organization, the SWOT analyais, and any interview summaries in a 5 page word
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