Management homework help

For this assignment, we will be working on understanding the customer service experience offered by a hypothetical airline. When support is required, a customer initiates contact with the airline, either over the phone or using an online platform. Once connected, an agent of the airline works with the customer to understand the problem. When the interaction is complete, the agent creates records about the case. This includes the overall category of the issue along with whether the problem was resolved.
The airline would like to better understand the differences between support provided over the phone and online. With different types of interactions, the agents require different kinds of training, and the costs and resources are different in each modality. With this in mind, the airline is quite interested in comparing the quality of each type of service with regard to how well the cases can be resolved. They are also generally interested in improving their customer service and better understanding the experience.
In this assignment, we will be working with the information provided and consider the question of how to best understand the customer service experience.

Data

For each call, the following characteristics were measured:

  • category: Each case was classified according to the type of service that was requested by the customer.
  • service: This indicates whether the support was provided by phone or online.
  • waiting.time.minutes: This records how long the customer waited to begin interacting with an agent.
  • session.minutes: This records how long the customer interacted with the agent.
  • customer.demeanor: This records the agent’s perception of the customer based on the tone of the conversation.
  • resolved: This measures whether the agent was able to solve the customer’s main concern in the interaction.

Instructions

Based upon the information above and the data provided, please answer the following questions. When numeric answers are requested, a few sentences of explanation should also be provided. Please show your code for any calculations performed.
 

Assessment

You will be assessed on the accuracy and thoughtfulness of your responses.

  • Questions 1-20: 5 points apiece

Questions

  1. What is the primary research question that will help the airline? Make sure to state this in terms of a measurable quantity.
  2. What kind of research study can be conducted with the available data?
  3. Are there any drawbacks to the kind of study you plan to undertake?
  4. If you could devise your own experiment, what would you do differently?
  5. Perform a statistical test that would analyze the relationship between the independent and dependent variables. In this test, do not consider any other variables. What would you conclude from this test?
  6. Apart from the independent and dependent variables, how should we think about the other variables in the data, and what would be the best way to consider them in the analysis?
  7. What would be an appropriate way to incorporate these other measured variables into an analysis of the relationship between the independent and dependent variables?
  8. Create a model that estimates the effect of the independent variable on the dependent variable while incorporating the other measured variables. Show the estimates and any measures of significance.
  9. Are there any other concerns with regard to this study and its design?
  10. Now imagine that the conclusion you drew from analyzing the data is actually incorrect. In fact, the real effect of the independent variable is exactly the opposite of what you demonstrated. How would you explain what happened?
  11. The customer service organization is also interested in understanding the quality of its work and the overall satisfaction of the customer. At the conclusion of the call, there is an opportunity to conduct a survey. What is the best way to implement this idea?
  12. What are some possible topics that you might ask about? Select three potential areas and briefly discuss why these are important to gather information about.
  13. For each of the three areas that you selected above, design a survey question. Keep in mind that the design should be appropriate for the setting. Provide the question, the possible answers, and the meaning of the answers.
  14. In this setting, how many questions would you ask the customer? Explain your answer.
  15. The airline has a larger number of questions that it would like to ask. What would be your strategy for gathering all of this information? Explain your answer.
  16. In this context, what are the advantages of a longer survey, and what are the benefits for a shorter survey? Explain your answers.
  17. If the airline’s managers are adamant about asking all of the preferred questions, what are some alternatives to this automated survey?
  18. Which customers would be more likely to participate in the automated survey after the customer service call, and which customers would be less likely?
  19. How reliable would you consider the information that comes from the automated survey to be?
  20. What else could you recommend to the managers of the airline’s customer service center to help them achieve the stated goal of understanding the quality of its work and the overall satisfaction of the customer? Provide a number of strategic recommendations that are actionable, measurable, and amenable to experimentation.

Submission

Please turn in the following files:

  • Output file showing your code, answers, and explanations (.html file).
  • Source code (.Rmd file)

Please do not compress or zip these files.

  • attachment

    Template–Homework4.Rmd
  • attachment

    airlinecustomerservice.csv
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Criminal homework help

 Improving Corrections Facilities 
Go to the Department of Corrections’ website for your state, and research two of your state’s correctional facilities. Next, use the Internet and Strayer University Online Library (https://research.strayer.edu) to research the budgetary constraints that correctional officials must adhere to in order to operate correctional facilities.
Write a 4-to 5-page paper in which you:

  • Identify and discuss at least two diversion programs and determine whether the diversion programs are only beneficial to offenders charged with misdemeanors and non-violent felonies or whether they are also beneficial to offenders charged with felonies and violent crimes. Discuss whether or not the two correctional facilities that you researched would benefit from diversion programs. Provide a rationale for your response.
  • Discuss the pros and cons of privatized correctional facilities and discuss whether or not privatized correctional facilities are better alternatives for reaching the goal of preparing inmates for reentry into society. Support your position with one example from within the last three years to support your position of the better correctional facility alternative.
  • Correctional officials are tasked with maintaining public safety with reduced resources while maintaining effective operations. The targets of cost reductions typically include the following:  staffing, inmate medical and mental health services, and inmate/offender supervision. With this in mind, recommend a cost reduction strategy to reduce cost while maintaining public safety and effective operations (i.e. targeted reductions, business practice changes, the use of new technology, reduction in inmate population, or community supervision). Provide a rationale for your response.
  • Use at least four peer-reviewed sources. Note: Wikipedia and similar websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
  • This course requires that citations and references follow the Strayer Writing Standards (SWS). The format is different than others Strayer University courses. Please take a moment to review the SWS documentation for details.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Recommend improvements to selected areas of corrections.
  • Analyze various issues in corrections, including effective community corrections programs, probation and parole, and reentry strategies.
  • Analyze the operational components of prisons, jails, and alternative correctional placements.
  • Propose specific components of an institutional facility model based on effective management policies and procedures for a specified group of inmates.
  • Use technology and information resources to research issues in correctional facility policies.
  • Write clearly and concisely about correctional facility policies using proper writing mechanics.
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>Nursing homework help

Theories & Conceptual Models                        
Theories, conceptual models, and practice research are the cornerstones of the nursing career. Nursing theories guide to research and improve nursing practice, which influences the healthiness and value of patients’ lives. Effective nursing practice needs to apply skills, caring, knowledge, and art to deliver care to the patients in a considerate, effective, and efficient manner. There are numerous theories and conceptual models used in advanced nursing practice. Nursing theories offer a foundational knowledge of care concepts that enable individuals in the advanced nursing practice to articulate evidence that validates their practice methods (Smith & Parker, 2015).  Nursing conceptual models provide a way for nurses to examine what they do and offer a patient assessment framework. In other words, nursing conceptual models entail related concepts and ideologies applied by nurse researchers in studies: they offer a mutual meaning to basic nursing concepts.
Theories and Conceptual Models for use in The Advanced Nursing Practice
Grand nursing theories, middle-range nursing theories, and practice-level nursing theories play a significant role in advanced nursing practice. Usually, grand nursing theories are complicated, abstract, and broad in scope. As such, they need detailed research for clarification. It is vital to mention that grand nursing theories arise from the nurse theorist’s experience and offer a general framework for nursing ideas on components such as environment, health, and people. Examples of the grand nursing models comprise Neuman’s systems model and Levine’s conservation model.
Unlike the grand nursing theories, the middle-range theories narrow down into specific nursing areas. It is also vital to mention that Middle-range theories emerge from the theories of similar disciplines, research, and nursing practice (Brandão et al. 2017). Examples of mid-range theories include Mishel’s model of uncertainty in illness, Kolcaba’s comfort model, and Roy’s adaptation approach (Guan et al., 2020). Practice-level nursing theories are also significant theories in advanced nursing practice. The theories narrow their focus to specific concepts about a defined patient populace and a specified duration.
The three previously discussed nursing theories help define what advanced practice nurses do and why they do it.  The theories are vital in advanced nursing practice because they help shape the delivery of patient care. Without the theories, the nursing practice would lack a linear focus. Again, the three previously discussed approaches are used in the advanced nursing practice to shape facilities’ healthcare delivery strategies in a manner that aligns with a range of expected outcomes. While the grand theories establish a broader framework, the middle-range and practice level approaches enable the governance of certain types of nurses or healthcare situations (Smith & Parker, 2015). It is essential to note the three nursing theories can only help provide high-quality healthcare if the advanced practice nurses are knowledgeable and skilled enough to work within their parameters efficiently.
It is vital to note that nursing models’ central concepts are health, person, environment, and nursing (de Brito et al., 2017).  In this case, a person is the receiver of the nursing action while the environment is the recipients surrounding. Health is the patient’s illness or wellness state, while nursing refers to the nurses’ actions on behalf of the patient. Nurses use nursing conceptual models to deliver comprehensive, collaborative, and holistic care. Regardless of the nurses’ specialization, nursing theories and conceptual models create guidelines for both specific and general nursing practices by helping the nurses understand their role and purpose in a healthcare setting.
References
Brandão, M. A. G., Martins, J. S. A., Peixoto, M. D. A. P., Lopes, R. O. P., & Primo, C. C. (2017). Theoretical and methodological reflections for the construction of middle-range nursing theories. Texto Contexto Enferm, 26(4), e1420017.
De Brito, L. S. A., de Sousa, N. D. L., Alencar, A. M. P. G., Rebouças, V. D. C. F., Pinheiro, P. P., & Júnior, J. G. (2017). Concepts, theoretical models, and nursing theories: an integrative review. International Archives of Medicine, 10.
Guan, T., Guo, P., Santacroce, S. J., Chen, D. G., & Song, L. (2020, November). Illness Uncertainty and Its Antecedents for Patients With Prostate Cancer and Their Partners. In Oncology Nursing Forum (Vol. 47, No. 6, pp. 721-731).
Smith, M. C., & Parker, M. E. (2015). Nursing Theories and Nursing Practice. http://docshare03.docshare.tips/files/26827/268274013.pdf
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Gravida Parity

GTPA: stands for: gravida, term, preterm, abortions, living

Gravida: how many pregnancies a woman has had. Term how many pregnancies delivered that have reached or surpassed 37 weeks gestation.

Term: how many pregnancies a woman has had that delivered at 37 weeks or greater.

Preterm: how many pregnancies between 20-36 6/7 weeks gestation.

Abortion: how many pregnancies have been lost at less than 20 weeks. Abortions also may be induced by a physician or spontaneously lost. This also refers to miscarriages.

Living: how many children are living now? 

******Multiple births ( twins, triplets and higher order multiples) count as one birth. 

!. This is a mom’s 1st pregnancy:

2. This is a mom’s 3rd pregnancy and she had an abortion at 8 weeks for the 1st pregnancy and a miscarriage at 10 weeks, she has no preterm deliveries or living children at present. 

3. This is a mom’s 3rd pregnancy the first pregnancy delivered at 38 weeks gestation and the 2nd pregnancy was twins delivered at 37 weeks. 1 of those children died. 

4. This is a mom’s 2nd pregnancy. She delivered twins at 37 weeks and both of the babies survived. 

5. This is a mom’s 3rd pregnancy. She delivered triplets at 28 weeks and 1 of the babies survived. She had an elective abortion at 6 weeks. 

6. This a woman’s 5 pregnancies. She had a birth at 40 weeks, another one at 39 5/7 weeks, she had a third one at 35 6/7 weeks and a 4th one at 36 5/7 weeks. She had one induced abortion at 10 weeks and has currently 4 living children.

7. A pregnant woman who carried one pregnancy to term with a surviving infant; carried one pregnancy to 35 weeks with surviving twins; she carried one pregnancy to 9 weeks as an ectopic ( tubal ) pregnancy; and has 3 living children.

8. A woman who has given birth at term once and has had one miscarriage at 12 weeks would be recorded as?

This assignment is worth 8 points. Use page 259 in your text book. Include 1-3 references.

APA is worth .5

Case 1 is worth .5

Cases 2-8 are worth 1 point each. 

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Choose a borrowed theory and apply its framework to an advanced nursing issue

Question: Choose a borrowed theory and apply its framework to an advanced nursing issue (i.e., hostility in the workplace, instituting bedside reporting, and shared leadership).

Additional Info from Instructor:

This is your topic for TD2 and we will be meeting the following PO:

Analyze theories from nursing and relevant fields with respect to their components, relationships among the components, logic of the propositions, comprehensiveness, and utility to advanced nursing. (PO #1)

Key Concepts:

· Scope of borrowed theories and their application to the nursing profession.

· Categories commonly used to organize nursing theories and how a theory fits into the category.

Choose a borrowed theory and apply its framework to an advanced nursing issue (i.e., hositlity in the workplace, instituting bedside reporting, and shared leadership).

Question with Sample Answer Janine was hospitalized with severe abdominal pain and placed in an intensive care unit. Her doctor told the hospital personnel to order around-the-clock nursing care for Janine. At the hospital’s request, a nursing services firm, Nursing Services Unlimited, provided two weeks of in-hospital care and, after Janine was sent home, an additional two weeks of at-home care. During the at-home period of care, Janine was fully aware that she was receiving the benefit of the nursing services. Nursing Services later billed Janine $4,000 for the nursing care, but Janine refused to pay on the ground that she had never contracted for the services, either orally or in writing. In view of the fact that no express contract was ever formed, can Nursing Services recover the $4,000 from Janine? If so, under what legal theory? Discuss

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A Assessment: What is new about your client’s condition? What happened during your shift

Only Nursing Tutors

TASK DESCRIPTION :- 

You will appraise a health assessment vignette and make critical observations on the situation. Drawing on the given consumer health assessment data, you will discern normal and abnormal data; make connections between these data and specifics of the situation, and develop an initial plan that includes priorities for action.

WHAT YOU NEED TO DO :-

  1. Review the knowledge and skills relating to:
    1. a)  Assessment data collection processes
    2. b)  Assessing the neurological status of the patient
    3. c)  Clinical reasoning and decision-making
    4. d)  SBAR communication.2.Watch the health assessment vignette
      1. https://youtu.be/OwKkWKUJc5Q 
      The first scenario relates to a patient with a head injury (up to 3.07 minutes).The second scenario relates to a patient with an ankle injury.3. After watching the health assessment vignette answer the following questions. Question 1 (500 words):You are the RN working in the clinical where the patient in the vignette has just presented with a head injury.Explain what neurological assessment data should be collected from the patient to ensure any neurological deficit is identified?Linking your assessment reasoning to anatomy and physiology, provide a rationale for collecting this data.Justify your answer using evidence from two (2) contemporary, valid research articles (no older than 7 years)Question 2 (250 words):Watch the second part of the vignette (from 3.07 minutes) relating to the patient who has sustained an ankle injury.Document a written handover you will provide to the doctor who will take over the patient’s care.Your report must use the SBAR format which accurately reflects information obtained from the viewed episode of care. 

S Situation: Identify patient and what is new for that shift

B Background: What are the relevant pieces of information about your client medical history?

A Assessment: What is new about your client’s condition? What happened during your shift

R Recommendation: What is the plan for the next shift? 

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American history homework help

Rural to Urban Essay Assignment
Assignment
In a 1200-word (minimum) essay, answer the below prompt and create an argument that supports your thesis.
Prompt
Why did the United States transform from a rural to an urban country between 1865 and 1932?
Your thesis will answer this question by naming (1) key factor and will explain how that factor contributed to the transformation of the United States during the period in question.
You will also have a roadmap statement that lists (3) relevant support points to the factor you named in your thesis. In your essay, your roadmap will immediately follow your thesis. Your thesis should be toward the end of your introduction.
Your three supporting points from your roadmap should be the subjects of the (3) main sections of your essay and of your topic sentences.
General Instructions

  1. Construct a thesis-driven argument and support your position with specific examples.

 

  1. Your essay should follow a general 5-paragraph essay format. You should have an introduction, support paragraphs, and a conclusion. You may have more than 3 support paragraphs if need be. Please see the section on support paragraphs in the “Essay Outline” document.

 

  1. Each support paragraph should contain specific examples and reference sources.

 

  1. You must include a minimum of (9) concrete and specific examples (the names of people, places, events, dates, or ideas).

 

  1. Do not use information from outside the time (1865 to 1932).

.
Sources and Citations
 

  1. Use the textbook, primary sources, and other assigned course material to support your argument. Do not use sources other than those mentioned here. Do not use internet sources.

 

  1. Use a minimum of 3 primary sources from sources provided on the course website (“Sources of Freedom”). I recommend using at least 5 primary sources for top credit on sources.

 

  1. Cite all quotes and references to specific ideas and data. For help citing work and creating a work cited page, consult a librarian or visit: https://owl.english.purdue.edu/owl/section/2/. Points will be deducted for lack of citations or improper citations.

 

  1. You may use any FORMAL citation method. Citations and your work cited page MUST be in proper form that conforms with the citation standard you pick.

 

  1. Create a Works Cited page and include it as the last page of your essay. You should have a minimum of 4 sources on your Works Cited (3 primary sources from “Sources of Freedom” and the textbook).

 

  1. You must include in-text citations following quotations, sections that are paraphrased, or the use of idea/specific information that is not common knowledge.

 
Submission and Expectations
 

  1. Submit your paper to the submission folder on the course website and verify that your paper has no more than a 20% originality/similarity score on Turnitin. I recommend that you complete and submit your essay early so you can verify your similarity score.

 

  1. Meeting minimum requirements may just earn an average or ‘C’ grade.

 

  1. Proofread your essay for errors in grammar, spelling, mechanics, and style problems. Papers with these problems will receive a lower grade.

 

  1. Papers with less than 1200 words will be penalized.

 

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>Information Systems homework help

Requirements Definition Assignment –
Document listing All requirements from the five areas from the text: Output, Input, Process, Performance, and Control. How you outline or format is at your discretion.
The attached word document has examples of screenshots on the five areas along with information on what’s required.
Acquisition Strategy Assignment –
This assignment must include an Alternatives Matrix! You will be submitting two items.
You need to submit the excel spreadsheet which is your Alternatives Matrix.
You will submit a separate Word doc explaining your Matrix and choice – Why is your choice the best one?
Attached the alternative Matrix spreadsheet and the word document where it has the information on what’s required.
  • attachment

    RequirementsDefinitionAssignment.docx
  • attachment

    AcquisitionStrategyAssignment.docx
  • attachment

    AlternativeMatrixTemplate.xlsx
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>Education homework help

  1. Ayurveda: Tina Green
  2. Apitherapy: Jatinder Gandhi
  3. Faith Healing : Sehajdeep Kaur
  4. Tibetan: Andrew Mayes
  5. Unani: Carlos Moreno
  6. Siddha medicine: Chi Lu
  7. Iranian (Persian): Trang Nguyen and Grace Valdez
  8. Islamic medicine: Arlene Oliveros
  9. Traditional Chinese medicine: Aiden Van Apruebo
  10. Traditional Korean medicine: Jonathan Gomes and Haley Butler
  11. Acupuncture: Stephanie Buntag and Wan-chien Chuang
  12. Muti: Elizabeth Giuria and Katelene Tayong
  13. Ifá: Selver Serbet
  14. Traditional African medicine: Melissa Rondot-Tuck
  15. Herbalism: Hasan Saiyed and Sultan Bawazir
  16. Homeopathy: Kenette Monge and Zili Yang
  17. Osteopathy : Karen Robichaud and Linh Vo
  18. Chiropractic: Agetseh Apanwum and Yuqing Jin
  19. Ethnomedicine:Sheri Robinson and Armon Sohallian
  20. Ethnobotany: Rafael Tavora
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Youth suicide

Youth suicide is the third leading cause of death for persons between 15-24 years of age, and almost 4,600 youth deaths each year are the result of suicide for a person 10-24 years of age (Smischney, Chrisler, & Villarruel, 2014). Learning of these numbers is very discouraging considering that suicide can be prevented by recognition and implication of interventions. Adolescents may present to family, friends, or teacher’s signs of suicidal behavior such as talk of suicide, threat of suicide, or risky behavior. Sometimes the adolescent may not display warning signs before committing suicide. It is important to identify risk factors that can lead to suicide. Risk factors that contribute to suicidal ideation are biological, environmental, and psychological factors (Smischney et al., 2014).

Biological risk factors include gender, ethnicity, and sexual orientation. The male gender is 4 times greater to attempt suicide that results in death, whereas female adolescents experience higher rates of depression. Native American or Alaska Natives that are between the ages of 15-24 are at a 2.4 percent higher rate than the national average. Suicidal ideation is higher amongst gay and bisexual male adolescents than heterosexual male adolescents. This may due to the adolescent’s parents or friends lack of approval or support (Smischney et al., 2014).

Environmental risk factors that contribute to suicide include family stress and conflict such as divorce, death of a loved one, academic failure, and abuse. During adolescence, peer relationships greatly contribute to suicide. Adolescents who suffer from poor social skills, low self-esteem, and lack support from their peers are at greater risk for suicidal ideation (Smischney et al., 2014).

Psychological risk factors contributing to adolescent suicide include mental health problems, psychiatric disorders, poor coping skills, and substance abuse. Mental health disorders include anxiety, depression, post-traumatic stress disorder, and schizophrenia. Alcohol is often experienced with by adolescents. Female adolescents are 3 times more likely to attempt suicide and male adolescents are 17 times more likely to attempt suicide when alcohol is involved (Smischney et al., 2014).

Primary, secondary, and tertiary heath prevention measures can be taken to prevent suicide. Primary prevention can be implemented by addressing the topic of suicide with adolescents, identifying risk factors of suicide, and talking about ways to avoid risk factors that can lead to suicide. Secondary prevention can be done by addressing risk factors that the adolescent is experiencing and implementing healthy and effective interventions. This will help to reduce the chance of the adolescent following through with the act of suicide. Tertiary prevention should include providing support and resources to the adolescent, as well ensuring safety. Measures should be taken to prevent the adolescent from attempting and succeeding at suicide.

The Suicide Prevention Resource Center is a resource that provides contact information and suicide prevention plans specific for each state. This information can be accessed through the website http://www.sprc.org/states. Adolescents can also contact the National Suicide Prevention Lifeline 24/7 by calling 1-800-273-8255, or going online to https://suicidepreventionlifeline.org/. Both of these resources offer support to those who are experiencing a suicidal crisis. As a nurse if you suspect a depressed adolescent is in immediate danger of harming themselves, immediate intervention should be implemented such as ensuring the safety of the adolescent. If the nurse is physically present at the adolescent’s side, taking the adolescent to a safe environment and informing a physician is important to prevent harm or injury. If the nurse is talking with the adolescent over the phone and the adolescent is posing immediate danger to themselves, proper authorities should be notified and full detail of the adolescent’s location and situation should be provided.

 References

National Suicide Prevention Lifeline, (n.d.). Get help. Retrieved from https://suicidepreventionlifeline.org/

Smischney, T. M., Chrisler, A., & Villarruel, F. A., (2014). Risk factors for adolescent suicide: Research brief. Retrieved from https://reachmilitaryfamilies.umn.edu/sites/default/files/rdoc/Adolescent%20Suicide.pdf

Suicide Prevention Resource Center, (2017). Organizations: States. Retrieved from http://www.sprc.org/states

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