For most health care organizations, the customer is the patient. Like other businesses, health care organizations are evaluated by many of the usual measures of customer satisfaction (e.g., convenience of location, ease of getting the appointment, waiting time, price, etc.). Unlike most businesses, health care organizations are also judged by patient outcomes. What the “customer” wants and what the “patient” needs may occasionally be in conflict, even though the “customer” and “patient” is the same person. This is one reason customer satisfaction for health care organizations can seem to be an elusive goal.
To prepare for this Discussion:
· Review this week’s Learning Resources.
· Locate and read a scholarly article that identifies factors that influence patient/customer satisfaction in a health care setting.
Post a brief description of and a link to the scholarly article. Then, identify and discuss what you believe is the most important factor that influences patient/customer satisfaction positively and negatively in health care. Finally, justify why those factors are important and address how the article you cited supports or refutes your opinion.
Support your work with specific citations from this week’s Learning Resources and/or additional sources as appropriate. Your citations must be in APA format.
Resources:
Article: Ford, R. C., Bach, S. A., & Fottler, M. D. (1997). Methods of measuring patient satisfaction in health care organizations. Health Care Management Review, 22(2), 74–89.
Article: Otani, K., Waterman, B., Faulkner, K. M., Boslaugh, S., Burroughs, T. E., & Dunagan, W. (2009). Patient satisfaction: Focusing on “excellent.” Journal of Healthcare Management, 54(2), 93–103.
Identify the key similarities and differences between the two theoretical approaches
Nursing HomeworksUnit 4AA Discussion 1 & 2? $30.00 Due (Friday) 7/29/2018.
Unit 4 Discussion 1
Theoretical Approaches and Counseling Techniques
Compare the counseling techniques you observed in the person-centered counseling videos (with the child, Wood), to the counseling techniques you observed in the video that corresponded to the additional chapter you selected in Counseling Children.
Identify the key similarities and differences between the two theoretical approaches in the following areas, using course readings to support your conclusions:
· Typical therapeutic goals for helping children and adolescents.
· Counseling methods and process used by the counselors used in the video sessions.
· Specific techniques used by the counselors, and the client’s response.
· Adaptability of the theory for use with children from diverse cultures and backgrounds.
o APA Style and Format.
[u04d2] Unit 4 Discussion 2
Unit 4 Discussion 2
How Theories Determine Interventions
Discussion Scenario
For this discussion, first imagine the following scenario.
A father of a 4-year-old boy brings his son to counseling. His son has recently begun biting other children at preschool. As would be expected, this behavior is extremely upsetting to the teachers, the children who have been bitten, and their parents. The director of the preschool has told the father that the problem must be addressed by a professional if the child is to remain in preschool.
The father of the boy wants to get the best help he can, so he arranges an initial session with five counselors who advertise themselves as working from five different theoretical perspectives. He asks them all the same two questions: “Why is my child biting? And how will you make him stop?” He receives the following answers:
Psychodynamic Counselor
· Why: “Your child may have an oral fixation that he has tied to his aggressive impulses.”
· What to do: “When your child’s unconscious motives have been freely expressed and resolved, his behavior and peer interactions will become more age-appropriate.”
Behavioral Counselor
· Why: “It doesn’t matter why; what matters is precisely selecting the behavior you want to change.”
· What to do: “Through observation, we will determine the contingencies that are reinforcing this biting behavior and eliminate them, while simultaneously establishing rewards for desired behaviors.”
Adlerian Counselor
>Marketing homework help
UncategorizedI. What Do You Do Best?
· Of all the things you do well, which two do you do best and why?
· Which activities do you seem to pick up quickly and why?
· Which activities bring you the greatest satisfaction and why?
II. STRENGTHSFINDER Results
· What are your top five Signature Themes as identified by the Clifton STRENGTHSFINDER? Which theme resonates with you the most and why?
· Based on your Signature Themes, what should a manager/supervisor know about working with you and why?
· Based on your Signature Themes, what should a co-worker know about working with you and why?
· How can a manager/supervisor help you with your strengths more within your current role and why?
III. Celebrating Successes
· What was your most significant accomplishment in the past 12 months?
· When do you feel the most pride about your work?
· How do you like to be supported in your work?
IV. Applying Talents to the Role
· What things distract you from being positive, productive, or accurate?
· Which talents do you have that could benefit the team if you had better opportunities to use them?
· What steps could be taken to ensure you have an opportunity to apply your natural talents to your role?
· Submit a 6-page paper double spaced
· Use the questions and bullets above as the framework and outline of your paper.
· Please provide at least four (4) scholarly references to support your paper in addition to the STRENGTHSFINDER text.
Note: I have included text book
https://questionnaire.app.co.id/portal.nsf/7071d3d6f7f1af93472571b60034412b/f4ff484a2f357aa2472573a7000a24c2/$FILE/StrenghtsFinder%202.0.pdf
Transforming Nursing and Healthcare through Technology (NURS – 6051N – 37)
Nursing HomeworksDISCUSSION- 1
The Effects of “To Err Is Human” in Nursing Practice
The 1999 landmark study titled “To Err Is Human: Building a Safer Health System” highlighted the unacceptably high incidence of U.S. medical errors and put forth recommendations to improve patient safety. Since its publication, the recommendations in “To Err Is Human’ have guided significant changes in nursing practice in the United States.
In this Discussion, you will review these recommendations and consider the role of health information technology in helping address concerns presented in the report.
To prepare:
Review the summary of “To Err Is Human” presented in the Plawecki and Amrhein article found in this week’s Learning Resources.
Consider the following statement:
“The most significant barrier to improving patient safety identified in “To Err Is Human” is a “lack of awareness of the extent to which errors occur daily in all health care settings and organizations (Wakefield, 2008).”
Review “The Quality Chasm Series: Implications for Nursing” focusing on Table 3: “Simple Rules for the 21st Century Health Care System.” Consider your current organization or one with which you are familiar. Reflect on one of the rules where the “current rule” is still in operation in the organization and consider another instance in which the organization has effectively transitioned to the new rule.
Please Provide References
Learning Resources
Required Readings
American Nurses Association. (2015). Nursing informatics: Scope & standards of practice (2nd ed.). Silver Springs, MD: Author.
“Introduction”
This portion of the text introduces nursing informatics and outlines the functions of the scope and standards.
McGonigle, D., & Mastrian, K. G. (2015). Nursing informatics and the foundation of knowledge (3rd ed.). Burlington, MA: Jones and Bartlett Learning.
Chapter 1, “Nursing Science and the Foundation of Knowledge”
This chapter defines nursing science and details its relation to nursing roles and nursing informatics. The chapter also serves as an introduction to the foundation of knowledge model used throughout the text.
Quantitative, Qualitative Or Mixed Methods Studies
UncategorizedQuestion Description
To prepare:
To complete this Assignment:
Management homework help
UncategorizedAfter Reading the topic Poverty Comparison in Chapter 16, write a one or two pages paper in APA style (7th edition) with cover page, in-text citations, headings, and reference page and discuss the following:
TIPS
Self-Determination Theory/Cognitive Evaluation Theory
Nursing HomeworksAssignment 2: Applying Theories of Motivation to Situations
Over the decades, numerous theories of motivation have been developed. Most of the older theories have been shown to not be particularly valid and, therefore, not good predictors of motivational force. More contemporary theories can explain the motivational force in particular situations well. Therefore, industrial/organizational (I/O) psychologists must understand which theory best predicts/clarifies human motivation based on the particulars of the situation.
For this assignment, the following contemporary theories are considered:
Using the Argosy University online library resources, the readings for this module, and the Internet, review these contemporary theories of motivation. Then, correctly apply the appropriate theory to the following two scenarios:
For each scenario:
Your final product should be a 3- to 4-page Microsoft Word document and should use a minimum of 3 sources from professional literature. Professional literature may include the Argosy University online library resources, relevant textbooks, peer-reviewed journal articles, and websites created by professional organizations, agencies, or institutions (.edu, .org, and .gov).
Be sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.
All written assignments and responses should follow APA rules for attributing sources.
Psychology homework help
UncategorizedNext, read the article “Expanding Our Understanding of Positive Social Change” by Callahan et al. (2012). Think about a specific scenario within your chosen professional role and how it may fit within Walden’s definition of social change.
To Complete this Assignment:
By Day 7
Submit a 1- to 2-page paper that discusses a particular aspect of your chosen professional role within the context of social change. For example, you might discuss being a counselor who provides pro-bono counseling to abused women or being a sports psychologist who offers visualization training for at-risk youth involved in school sports.
Explain why you chose your particular example and why it is important to include an aspect of social change in both career and personal endeavors. Next, explain the particular web map of social activity that would result from your chosen example. For example, if you choose to provide pro-bono services, will this fall high on humane ethics? Scholarship? Explain why you chose those area(s). There is no need to create the actual web map diagram.
Discuss how your personal value relate to your choice of nursing as a profession,discuss how you think this will relate to your nursing practice in future
Uncategorized1.Discuss how your personal value relate to your choice of nursing as a profession,discuss how you think this will relate to your nursing practice in future
2.as you come on duty you check your client chart and notice that he received an injection of demerol 100mg at 2pm and again 3.30pm today, 2 different nurse administered this injection, administration of medication is ordered every 4 hours
a.what action would you take and why?
b.what legal implications apply to this situation
c.discuss this situation in relationship to the importance of documentation
d.has a crime been committed?why or why not?
3.you see a licensed nurse at the facility where you work take some money out of a coworkers backpack.what action would you take and why? how does the scenario affect your coworker nursing license? how could it affect your nursing license?.
4.you are working part-time in a hospital while you attend school.a patient there is being discharged tomorrow and ask you on a date next Saturday
(assume that you are attractive to your patient)
a.what is your response? why?
b.what are the legal implication of dating a client?
Does this scenario reflect a possible case of sexual harassment? How would you respond to Julie, and what steps might you take next?
Nursing Essay HelpAssignment: Sexual Harassment in the Workplace Julie has been a nurse at Memorial Hospital for three years. During that time, she has developed productive relationships with her colleagues and has earned a reputation for providing exceptional care to patients. One day she approaches you, her manager, and asks to speak in private. Once you are alone, Julie explains that over the past couple of months she has heard a physician and two nurses repeatedly make disparaging remarks about people who are homosexual. She appears visibly upset as she tells you this. Julie says that the situation has become so uncomfortable that she no longer feels safe in this environment. Does this scenario reflect a possible case of sexual harassment? How would you respond to Julie, and what steps might you take next? Sexual harassment is an important topic in today’s organizations–one that is often addressed through HR presentations and trainings. However, even for experienced nurse managers and HR professionals, it can be challenging to recognize some of the behaviors and actions that may indicate sexual harassment. Nurses in leadership and management positions have a critical responsibility to become attuned to the various interactions that can be problematic, including inappropriate remarks and jokes, improper fraternization, quid pro quo situations, and potentially offensive images. To prepare · Review the articles, “Sexual Harassment – A Touchy Subject for Nurses,” “Why Are Nurses Leaving? Findings from an Initial Qualitative Study on Nursing,” and “Bullying, Harassment, and Horizontal Violence in the Nursing Workforce.” Consider sexual harassment situations most commonly experienced by nurses. · Think about a work environment with which you are familiar. Have you witnessed or experienced any behaviors that–perhaps with the benefit of hindsight and increasing awareness–may be construed as sexual harassment, even if you did not think of them that way at the time? Do you recall any instances in which you might have intentionally or unintentionally contributed to or participated in an environment that tolerated harassment against one or more individuals? If so, what were your thoughts and feelings at the time? How, perhaps, has your perspective since shifted? · Select one of the following options: 1. Option 1: Conduct research via the Walden Library, or other scholarly sites, to select an article that presents an authentic example of workplace sexual harassment. 2. Option 2: Identify an authentic example of suspected or proven sexual harassment from your professional experience. · Conduct research related to your selected example to assess the ramifications that may result from instances of sexual harassment. · Consider how you could partner with HR to mitigate situations of sexual harassment in your workplace. In addition, think about specific steps you could take to diminish inappropriate behaviors in the workplace. To complete Submit a 3- to 5-page paper in which you do the following: Describe an authentic example of suspected or proven sexual harassment. · Explain how this specific instance of sexual harassment impacted the workplace. · Identify at least two legal ramifications that could have (or did) result from this situation and how they could (or did) negatively impact the workplace. · Briefly explain other ramifications (e.g., organizational culture, staff relationships, individual and team performances, patient safety, quality of care) that could have (or did) result because of this specific instance. · Describe the actions that were taken to resolve the situation, if applicable. Formulate an action plan that can be used to mitigate and/or ameliorate behaviors that constitute sexual harassment. · Based on your example, explain how you would educate staff on the identification and prevention of inappropriate behaviors. Describe at least two specific steps you would take to diminish similar sexual harassment situations. · Describe at least two ways you could partner with HR to effectively accomplish your action plan. NOTE: For the purposes of this assignment, please do not reveal the name of your workplace or the individuals involved. Reminder: The School of Nursing requires that all papers submitted include a title page, introduction, summary, and references. The Sample Paper provided at the Walden Writing Center provides an example of those required elements (available at http://writingcenter.waldenu.edu/57.htm). All papers submitted must use this formatting. ]]>
IDENTIFY AND DISCUSS WHAT YOU BELIEVE IS THE MOST IMPORTANT FACTOR THAT INFLUENCES PATIENT/CUSTOMER SATISFACTION POSITIVELY AND NEGATIVELY IN HEALTH CARE.
UncategorizedFor most health care organizations, the customer is the patient. Like other businesses, health care organizations are evaluated by many of the usual measures of customer satisfaction (e.g., convenience of location, ease of getting the appointment, waiting time, price, etc.). Unlike most businesses, health care organizations are also judged by patient outcomes. What the “customer” wants and what the “patient” needs may occasionally be in conflict, even though the “customer” and “patient” is the same person. This is one reason customer satisfaction for health care organizations can seem to be an elusive goal.
To prepare for this Discussion:
· Review this week’s Learning Resources.
· Locate and read a scholarly article that identifies factors that influence patient/customer satisfaction in a health care setting.
Post a brief description of and a link to the scholarly article. Then, identify and discuss what you believe is the most important factor that influences patient/customer satisfaction positively and negatively in health care. Finally, justify why those factors are important and address how the article you cited supports or refutes your opinion.
Support your work with specific citations from this week’s Learning Resources and/or additional sources as appropriate. Your citations must be in APA format.
Resources:
Article: Ford, R. C., Bach, S. A., & Fottler, M. D. (1997). Methods of measuring patient satisfaction in health care organizations. Health Care Management Review, 22(2), 74–89.
Article: Otani, K., Waterman, B., Faulkner, K. M., Boslaugh, S., Burroughs, T. E., & Dunagan, W. (2009). Patient satisfaction: Focusing on “excellent.” Journal of Healthcare Management, 54(2), 93–103.